Enter and view: Four Seasons care home

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Summary of report content

This enter and view report is about Four Seasons care home in Bolton, the visit was conducted on 2 November, 2016. The report was written by Healthwatch Bolton.

Healthwatch representatives did not approach residents at the care home due to their condition and late stages of dementia. However representatives did speak to the manager, staff, and relatives.

Comments were mixed with aspects of the care and building receiving positive reviews. On the other hand relatives had concerns about staff changes, agency staff levels and communication being poor.

There were recommendations made in the report. There is no response from the provider.

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General details

Local Healthwatch
Healthwatch Bolton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Food, nutrition and catering
Caring, kindness, respect and dignity
Staffing - levels and training
Quality of treatment
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Name of service provider
HC one for all

Details of people who shared their views

Number of people who shared their views
13
Age group
All
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Types of long term conditions
Dementia
Does this report feature carers?
Yes
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