Enter and View: The Willows Care Home, Blackpool

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Summary of report content

This Enter and View report was done at The Willows Care Home, Blackpool on 4th May 2016. The Enter and View was conducted Healthwatch Blackpool with the visit being announced.

In this report 5 individuals were spoken to. It is not clear if all of these individuals were residents or include staff, however it seems to refer to residents. There is mention of speaking to the manager as well.

Most comments were positive. There were two recommendations based on resident comments around activities and inclusion.

There is no response given from the provider.

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General details

Local Healthwatch
Healthwatch Blackpool
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Enter and View
Key themes
Building, Decor and Facilities, including health and safety
Communication with patients; treatment explanation; verbal advice
Food, nutrition and catering
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Interviews
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Rehabilitation/enablement
Care home
Name of service provider
Olivia Josephine care Ltd.

Details of people who shared their views

Number of people who shared their views
5
Age group
All
Gender
All
Sexual orientation
Not known
Types of long term conditions
Dementia
Does this report feature carers?
Not known
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