Healthwatch Bolton home care report

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Summary of report content

This report concerns the state of home care services in Bolton. The report was written by Healthwatch Bolton.

Details of the total number of participants are not given in the report, however detailed themes with supporting quotes are given. A number of local groups were engaged with in order to record the comments used in the report.

Comments received were mixed. Whilst there were positive examples of home care services doing well in Bolton, the majority of comments detail disorganised services, with high levels of staff turnover, various questions about quality, transparency, and poor communication with relatives.

As this report was in pert meant to inform the Local Authority's commissioning process, recommendations are included which support a more person centred way of working.

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General details

Local Healthwatch
Healthwatch Bolton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Key themes
Administration (records, letters, results)
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Cost and funding of services
Caring, kindness, respect and dignity
Staffing - levels and training

Methodology and approach

Primary research method used
Interviews
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Home care/domiciliary care including personal assistants and personal budgets
Name of service provider
Local authority and private homecare providers

Details of people who shared their views

Number of people who shared their views
0
Age group
Not known
Gender
Not known
Is the gender identity of people in the report the same as the sex they were assigned at birth?
Not known
Sexual orientation
Not known
Does this report feature carers?
Yes
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