Care at Home in Thanet and Canterbury Report 2014

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Summary of report content

Healthwatch Kent and Kent Community Health Foundation Trust (KCHFT) worked together in partnership to gather experiences from patients who are currently receiving nursing care at home.

During 2014 Healthwatch Kent designed bespoke materials and methods for people using KCHFT’s services to make a comment or get in touch with Healthwatch.

Nursing teams in Thanet & Canterbury were provided with sealed envelopes to distribute to their patients. 300 patient packs were distributedby KCHFT staff.

A total of 25 responses were returned. The feedback overall was positive.

People are experiencing the service as ‘patient centred’ and that reflects strong communication and involvement of the patients in decisions about their care.

No recommendations were made and no response from the commissioner was provided.

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General details

Local Healthwatch
Healthwatch Kent
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Report
Patient experience
Key themes
Communication with patients; treatment explanation; verbal advice
Medication, prescriptions and dispensing
Caring, kindness, respect and dignity
Quality of treatment
Referrals
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Name(s) of the partner organisation(s)
Kent Community Health Foundation Trust (KCHFT)
Primary research method used
Survey

Details of health and care services included in the report

Details of health and care services included in the report
Home care/domiciliary care including personal assistants and personal budgets
District nurse and community nursing
Name of service provider
Kent Community Health Foundation Trust (KCHFT)

Details of people who shared their views

Number of people who shared their views
25
Age group
All
Gender
All
Does this report feature carers?
Yes
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