Enter and view programme 2023

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Summary of report content

Healthwatch Luton report on key themes they identified in 12 enter and views to care homes and day centres during the year 2023/24.  They engaged with 104 people.

The key themes were:

The importance of the right management and leadership 

  • Staffing
  • Access to care professionals outside the home
  • The importance of good facilities
  • A variety of appropriate activities
  • Resident engagement
  • Technology
  • Cultural appropriateness
  • Communications
  • Training
  • Food and drink
  • Hospital discharge

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General details

Local Healthwatch
Healthwatch Luton
Publication date
Date evidence capture began
Date evidence capture finished
Type of report
Local analysis
Other
Key themes
Access to services
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Follow-on treatment and continuity of care
Discharge
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Service organisation, delivery, change and closure
Staffing - levels and training
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Day care centre (social care)
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
104
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