Enter and view: Eastwood House Care Home
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Healthwatch Rotherham undertook an announced Enter and View visit to Eastwood House Care home on 22 September 2023. They spoke to 6 residents and 5 staff.
Overall, the residents are happy and feel safe living at Eastwood House care home, and staff members enjoy working here. The care home is clean, bright and welcoming, with residents bedrooms made to feel homely and personal. Meal times are well received, with a good choice of hot and cold food, snacks and refreshments. One thing that was noted by residents is that food is often warm or sometimes cold, rather than hot. Specialist equipment is provided for those who need it, and there is a good selection of activities and entertainment for residents.
Staff members are friendly, welcoming and interactive positively with residents. If residents need anything, they are aware that they just need to ask staff and this will be provided for them. This applies to visiting the doctor, attending church, requesting more food or participating in activities.
It was noted that upstairs areas of the care home are looking rundown and tired in terms of decorating and space compared to the downstairs rooms, and would benefit from more regular maintenance to ensure upstairs residents are not at a disadvantage.
The report contains five recommendations.