Enter and View: Stoke-on-Trent Community Diagnostic Centre

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Summary of report content

Healthwatch Staffordshire undertook an Enter and View visit to the Stoke-on-Trent Community Diagnostic Centre (CDC), located on Etruria Road in Hanley. The centre provides planned diagnostic tests and scans for patients who have been referred by their GP or another healthcare professional. 

The report looks at:

  • The location, environment and design of the centre
  • Feedback from management and staff
  • Feedback from patients

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General details

Local Healthwatch
Healthwatch Staffordshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Administration (records, letters, results)
Building, Decor and Facilities, including health and safety
Cancellation
Cleanliness, Hygiene and Infection Control
Consent, choice, user involvement and being listened to
Diagnosis
Parking and transport
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Diagnostic centre/hub

Details of people who shared their views

Number of people who shared their views
15
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