Eye care in Suffolk

Healthwatch Suffolk undertook research on experiences of eye care services in Suffolk. They spoke to 33 people as part of a national Healthwatch survey on eye care. Most respondents attended regular eye tests, but around a quarter did not have tests as often as recommended, and some reported avoiding eye care because of the cost. 

Experiences of opticians were generally positive, with many people praising staff, advice and treatment. However, more than half of respondents reported experiencing upselling of products or services such as additional tests, specialist lenses or more expensive frames. While some accepted these recommendations, others expressed concern about pressure to purchase products or the cost of eye care.

A small number of respondents reported difficulties accessing eye care. Common concerns included delays to appointments and tests, long waits for specialist assessments, problems obtaining treatment for specific eye conditions and difficulties accessing services because of disability, transport issues or cost. Among those waiting for specialist treatment, most had waited six months or less, but some reported significant impacts on their hobbies, work, independence and mental wellbeing while waiting.

Healthwatch Suffolk found that most people trusted opticians to make direct referrals into specialist NHS eye care services and were comfortable receiving monitoring or treatment through qualified professionals in high street opticians. However, many people waiting for treatment said they had received little or no support while on waiting lists, highlighting the need for better communication and support during the waiting period.