What would you do? It's your NHS. Have your say

Healthwatch Salford undertook research on local people's priorities for health and care services as part of engagement on the NHS Long Term Plan. They spoke to 296 Salford residents through a survey, with additional responses contributed by people from outside the city. Over half of respondents reported living with a long-term health condition.

The survey found that access to services was the overriding priority. People felt it was most important to receive help and treatment when they needed it, to be listened to by healthcare professionals and to be involved in decisions about their care. Respondents consistently highlighted concerns about waiting times for GP appointments, hospital services and other forms of support, as well as the need for clearer information to help people make informed choices.

Participants strongly supported being able to remain in their own homes for as long as it was safe to do so, but felt this depended on reliable home care services, community support and accessible transport. They also valued continuity of care, good communication between services and healthcare professionals, and greater support for carers. Many respondents raised concerns about the affordability of activities that promote health and wellbeing, such as gym memberships and exercise programmes.

The report concluded that people recognise the importance of taking responsibility for their own health but need better support, information and timely access to services to do so. While respondents were generally positive about the potential of technology to improve access and communication, many stressed that digital services should not replace face-to-face or telephone options and must remain accessible to people who are less confident using technology.