Review of patient experience of Salford Intermediate Care Services

Healthwatch Salford undertook research on patient experiences of intermediate care services at Hartley Green, The Limes, Barton Brook and IV Services. They spoke to seven people using the services and gathered additional feedback from Healthwatch members who had previously received support.

Most people were positive about the care they received and spoke highly of staff, describing them as supportive, respectful and encouraging. Physiotherapy and rehabilitation support were particularly valued, and many people felt involved in setting goals and working towards recovery. The report also highlighted strong joint working between intermediate care staff and other organisations to help people return home safely and access support in the community. 

The main concerns related to communication and expectations. Some people did not fully understand the purpose of intermediate care before arriving and were unclear about the treatment they would receive. There were also concerns about communication with people who have additional needs, including autistic people, and about the emotional impact of traumatic health events. Several people felt they would have benefited from greater mental health support, particularly when coping with life-changing conditions or preparing to return home.

Healthwatch Salford recommended providing clearer information about what intermediate care involves, continuing to involve people in setting their own recovery goals, strengthening links with mental health services, improving communication approaches for people with additional needs and providing clearer information about referral criteria. The report concluded that the services were helping people recover and regain independence, but that better communication and emotional support could further improve people's experiences.