Enter and view: Hastings House
Summary of report content
Hastings House was rated positively overall by patients, particularly for GP and nursing care, cleanliness, opening hours, and the overall quality of service. The surgery was found to be accessible, well maintained, and offered a wide range of services. Patients generally reported good experiences with the care they received.
The main concerns related to the appointment booking system, access to appointments, parking, and waiting times. Appointment punctuality received more mixed feedback, with some patients reporting delays and difficulties securing appointments when needed.
The report recommended improving information about opening hours, expanding online appointment booking to reduce telephone demand, and keeping patients better informed about appointment delays. In response, the practice introduced changes to reception procedures, recruited additional staff to support patients, and highlighted plans to move to new premises.