Enter and view: Westside Medical Centre

Westside Medical Centre was rated positively overall by patients, particularly for the quality of GP and nursing care, cleanliness, opening hours, and involvement in decisions about care. The surgery was found to be clean, accessible, and well maintained, with electronic check-in facilities and a range of specialist services.

The main concerns raised were difficulties booking appointments, long waits on the telephone, limited access to preferred GPs, and delays for routine appointments. Patients also highlighted parking pressures, occasional long waits for appointments on the day, and a lack of privacy at the reception desk.

The report recommended improving confidentiality at reception, promoting online booking to reduce phone demand, communicating appointment delays more clearly, displaying opening hours more prominently, and introducing a comments and complaints box. The practice accepted the feedback and reported that several improvements were implemented immediately following the visit.