Enter and view: Henley in Arden Medical Centre
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Henley in Arden Medical Centre was rated positively overall by patients, particularly for cleanliness, GP and nursing care, reception staff, opening hours, and involvement in care decisions. The surgery was found to be accessible, well maintained, and offered a broad range of services.
Patient feedback from 59 respondents was largely positive. The surgery received particularly strong ratings for cleanliness, GP and nursing care, reception staff, opening hours, patient involvement in care decisions, and overall quality of service.The main concerns raised related to the appointment system, including difficulties getting appointments, long waits to see a preferred doctor, limited online booking availability, and delays to appointment times. Parking and access received mixed feedback but had improved following the introduction of dedicated patient spaces.
The report recommended improving appointment booking, increasing online appointment availability, fixing issues with the patient call system, and keeping patients informed about delays. The surgery responded by expanding online booking, repairing the intercom system, and reinforcing procedures for communicating delays to patients.