Enter and view: Jasmin Court Nursing Home

Healthwatch Sheffield carried out an Enter and View visit to Jasmin Court Nursing Home, a 50-bed care home operated by Sage Care Ltd. Feedback from residents and visitors was overwhelmingly positive, with people describing themselves as happy with the care provided and praising staff and the newly appointed manager. The home offered a comfortable environment, good standards of cleanliness and a range of facilities including lounges, a conservatory, dining room, activity room and garden areas. 

Residents were actively involved in the life of the home through monthly residents' meetings, where they helped shape activity programmes and menu choices. Activities included bingo, quizzes, entertainers, themed events, reminiscence sessions, visits from therapy dogs and organised outings using a hired minibus. Food was well regarded, with residents offered choices from rotating menus and flexibility to change meal preferences on the day. Healthcare services such as GP visits, dentistry, chiropody, hairdressing and optician appointments were available when required. 

Healthwatch found that the building was generally well maintained but identified some areas for improvement. The home, which was around 25 years old, required some redecoration in places, and signage within the building could be confusing, particularly around staircases. Some information displayed on noticeboards was out of date, and the disabled and ambulance parking bay markings outside needed repainting. Residents also expressed some frustration with the noise of the nurse call system. 

Overall, Healthwatch concluded that Jasmin Court was providing a positive and resident-focused service. Recommendations included continuing to involve residents in decision-making, introducing a “you said, we did” feedback board, ensuring displayed information remained current, improving accessibility through sign language training where appropriate, and upgrading entrance systems to reduce the need for staff to manually admit visitors. The provider responded positively, noting that an electronic keypad system had already been installed and that a wider refurbishment programme was underway.