Enter and view: Cairn Home

Healthwatch Sheffield carried out an Enter and View visit to Cairn Home, a residential care home in Crosspool providing permanent and respite care for older people. Overall, the findings were exceptionally positive. Residents, relatives and staff consistently praised the quality of care, the welcoming atmosphere and the respectful way residents were treated. Healthwatch concluded that care standards were not only being met but were being exceeded in many areas, and no recommendations for improvement were identified.

The home was described as clean, airy and welcoming, with spacious communal areas, personalised bedrooms and a well-maintained garden that residents particularly enjoyed. Residents spoke warmly about the environment and the support they received, with one respite resident commenting that the home was "lovely" and saying she would happily return. Another resident described how staff had helped her settle following a difficult transition from living independently, while a relative reported feeling reassured and relieved by the care their family member received.

Healthwatch found strong evidence of person-centred care and respect for dignity. Residents were actively involved in care planning, regular reviews and residents' meetings. They had control over daily routines, including when they got up, when they ate and whether they wished to spend time inside or outside the home. Staff were observed knocking before entering bedrooms, announcing themselves appropriately and supporting residents in a respectful manner. The home also had designated Dignity and Safeguarding Champions, helping to reinforce a culture of respect and choice. 

Staff were highly praised by residents and relatives. Training provision was comprehensive, covering safeguarding, infection control, dementia awareness, visual impairment, medication management and person-centred care. Staff also had opportunities to pursue specialist interests such as palliative care and dementia support. During the visit, observers noted attentive, caring interactions throughout the home, with staff regularly checking residents' wellbeing and offering assistance when needed. 

Activities were identified as a major strength. Two activities coordinators organised a wide variety of opportunities including quizzes, baking, book readings, reminiscence sessions, trips to local pubs and shops, seaside excursions, barge trips and social events such as cocktails in the garden. The home operated its own minibus and company car to support outings, and activities were shaped around residents' own preferences and suggestions. Flexible food provision, good access to healthcare professionals and strong end-of-life care planning further contributed to the positive findings. Overall, Healthwatch described Cairn Home as a service where residents felt valued, supported and genuinely listened to.