Annual Report 2020/21

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Summary of report content

Healthwatch Lancashire report on their key achievements for 2020/21.  They:

  • Adapted successfully to the pandemic, engaging over 1,600 people through Covid-19 surveys, providing intelligence that informed local health and care responses and service planning. 
  • Amplified the voices of seldom-heard communities, including the Windrush Health Group, people with learning disabilities, autistic people, and diverse ethnic communities. 
  • Helped tackle isolation during Covid-19 through the Keeping People Connected programme and online support groups for people with learning disabilities and autism. 
  • Delivered influential collaborative work through Healthwatch Together, including projects on digital healthcare, hospital discharge, elective care recovery, and patients' experiences of remote consultations.
  • Produced 16 reports containing 83 recommendations, using public feedback to influence health and social care services across Lancashire and South Cumbria. 

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General details

Local Healthwatch
Healthwatch Lancashire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Discharge
Health inequality
Remote appointments and digital services
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment

Details of health and care services included in the report

Details of health and care services included in the report
Discharge lounge/ discharge team/ discharge to assess
General Practice (GP)
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
1,600
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