Talking to your GP about mental health

Healthwatch Wandsworth held a discussion with 45 residents about accessing mental health support through GP practices. Participants highlighted that many people find it difficult to talk to their GP about mental health and identified barriers including short appointment times, difficulty getting appointments, stigma, and concerns about how mental health issues are understood by both GPs and reception staff. 

People wanted a more compassionate, informed and person-centred approach, including better continuity of care, clearer signposting to support services, and greater awareness of local mental health resources. There was also strong support for a wider range of community-based support options, such as peer support groups, counselling, exercise opportunities and wellbeing activities.

Key Findings

• Short GP appointments and difficulties accessing appointments were seen as major barriers to discussing mental health concerns.
• Participants felt GPs and reception staff would benefit from additional mental health awareness and customer service training. 
• People wanted more choice, continuity of care and better signposting to local mental health services and community support.
• Stigma, shame and fear of being judged continued to discourage some people from seeking help.
• Residents highlighted the value of support groups, peer networks, counselling, exercise and wellbeing activities in maintaining good mental health. 
• Better promotion of available services and mental health awareness was seen as essential. 

Conclusion

The report concluded that people want GP practices to provide a welcoming and understanding environment for discussing mental health. Healthwatch recommended improved staff training, greater awareness of services, stronger community support options, anti-stigma initiatives, and easier access to information and signposting for people seeking help with their mental wellbeing.