Patient Experiences of the Sussex Surgical Centre

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Summary of report content

Healthwatch East Sussex undertook an environmental audit of the new Sussex Surgical Centre on 11 February 2026.  They spoke to 30 people.

  • Patients were largely happy with the information they received prior to their procedure.
  • Whilst the majority of patients are driven by someone else to their procedure at the Sussex Surgical Centre, some people walked to their appointment or used public transport and taxis.  Most people found it very easy or easy to travel there.
  • Nearly half waited less than 30 minutes before their assessment and surgery.
  • Mostly people felt they were supported before their procedures
  • Almost all people felt comfortable, listened to and cared for
  • The environmental audit identified issues with signage and parking 

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General details

Local Healthwatch
Healthwatch East Sussex
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Parking and transport
Service organisation, delivery, change and closure
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
30
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