Hear, see and treat - engagement report
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In July 2015, it was announced that there would be eight new vanguards for urgent and emergency care. This included the West Yorkshire Urgent and Emergency Care Network that would oversee, with local partners, the improvement of urgent and emergency care for more than three million people in West Yorkshire. As part of this work it was identified that there was a need to undertake engagement on a proposed model for Hear, see and treat.
Healthwatch organisations across West Yorkshire and the Harrogate District embarked on engagement over an eleven week period, from 18th July 2016 – 30th September 2016. A survey was designed to gain feedback from patients about their views on the Hear, see and treat proposals.
They received 2,585 completed surveys either via face to face engagement activities or social media advertising. The results show us that the majority of people that responded support the proposals.
- 79% either agree or strongly agree that Hear, see and treat would benefit either them or someone they care for. • 74% either agree or strongly agree that Hear, see and treat would make a positive difference to the care that they receive
- 5% either agree or strongly agree that if you have an urgent health care problem, that you should always be taken to A&E after calling 999
- 84% either agree or strongly agree that they would be confident that if a paramedic knew more about their medical history, they could decide on the best treatment option.
- 86% either agree or strongly agree that they would prefer to stay at home and get treatment there if it isn't necessary for them to go to A&E
- 85% either agree of strongly agree that they would like paramedics to be able to offer different options rather than just taking them to A&E, including urgent referral to their GP and providing medical care in their home
- 75% either agree or strongly agree that they would be confident that a paramedic, with telephone support from doctors and nurses, could decide on the best treatment option.