Enter and view: Friars Hall

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Summary of report content

Healthwatch Suffolk undertook an enter and view visit to Friars Hall Nursing Home on 20 June 2016.

The Healthwatch team found the general atmosphere in the home to be happy and calm. Residents were treated respectfully and as individuals. 

A new manager and deputy manager had been appointed in March 2016. The Healthwatch team observed strong leadership being established with changes in strategic planning, staff training and care delivery. Conversations with management, staff, residents and visitors to the home confirmed favourably the positive impact of the manager to enhance the residents’ living experience. Staff were positive about the support given by management and the progress being made to provide an improved and efficient service to the residents. 

Overall the  Healthwatch team’s impression was of a home delivering sympathetic and empathetic care to individuals, with assistance given in an appropriate, discreet and timely way.

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General details

Local Healthwatch
Healthwatch Suffolk
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
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