Enter and view: Angelina Care Home
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Healthwatch Bromley conducted an announced Enter and View visit to Angelina Care Home in Penge on 3 March 2026 to assess residents' experiences, the quality of care provided, and the overall environment of the service. Angelina Care Home is a 12-bed residential care home for adults with mental health conditions and was rated Good by the Care Quality Commission (CQC) following its most recent inspection.
Overall, the visit found that residents, families, staff and management were very positive about the service. Residents reported feeling safe, listened to and well supported, while family members praised the communication from staff and the quality of care their relatives received. Feedback indicated that residents were encouraged to maintain independence and participate in decisions affecting their daily lives.
The home was found to be accessible, with ramp access, visitor sign-in arrangements, a camera doorbell, and good public transport links. The environment was clean, welcoming and well maintained. Communal areas were designed to encourage social interaction, bedrooms could be personalised, and the garden provided pleasant outdoor space for residents.
Healthwatch observed several strengths relating to safety. Fire safety procedures were in place, medicines were securely stored, emergency alarms were accessible, and the kitchen was clean and organised. Staff demonstrated caring and respectful interactions with residents throughout the visit.
The home offered a wide range of activities, including arts and crafts, cooking, football, swimming, walking groups, mindfulness sessions and community outings. Residents were able to choose activities based on their interests and abilities, helping to promote independence and wellbeing.
Food provision was also viewed positively. Residents could choose meals daily, contribute to menu planning, and receive support to prepare their own meals if desired. Cultural dietary preferences were accommodated, including support for residents wishing to prepare traditional meals.
Staff feedback was highly positive. Employees reported feeling supported by management, having adequate breaks, and being given opportunities for training and development. Many staff had worked at the home for several years, which contributed to continuity of care. The home does not use agency staff.
Despite the positive findings, Healthwatch identified several areas for improvement. These included improving the visibility of external signage, installing dementia-friendly clocks and calendars in communal areas, repairing damaged flooring, repairing fencing and a broken garden chair, displaying an activities programme, providing a visible comment box for feedback, and supporting staff who wanted additional specialist training and further NVQ qualifications.
In response to the report, the registered manager stated that the flooring issue had already been resolved and explained that larger external signage was not planned because residents preferred the home's more homely appearance. The manager also noted that the resident with dementia had access to clocks and was able to orientate independently.