Good Quality GP Services Task Group, 2015
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Healthwatch St Helens set up the ‘Good Quality GP Services’ task group in February 2015. They wanted to find out what ‘good quality GP service’ actually means to people in St Helens. They surveyed 672 people.
Overall, the majority of respondents (84%) felt that diagnosis / information given to them about their condition is easy to understand
81% felt that medication and why they needed it was explained to them and correlates with 82% feeling that information about their medication and changes was important to them with 76% feeling in control of their own medical care and support
Less than half of respondents were aware of how to raise a concern, give a compliment or make a complaint. Only 28% were aware if their practice had a patient participation group and less than 30% felt their surgery kept them up to date with the latest medications available to them.
71% of people can book appointments in advance and 60% know of a number of ways to book and cancel appointments. 68% find the turnaround for repeat prescriptions
81% of respondents told us their practice is comfortable and welcoming, with 89% finding it easy to get in and around the building and 80% considering information on notice boards to be useful, clear, readable and up-to-date.
71% of people said that reception staff are friendly, professional and say things privately and discreetly and 48% believe that their practice staff go the extra mile.