Ladies Walk and Midanbury Surgeries Report

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Summary of report content

Healthwatch Southampton is committed to championing the public’s voice and ensuring services are listening to responding to local patients’ needs and ideas for improvement. As part of this work they held a series of engagement events at Ladies Walk & Midanbury Surgeries, surveying a total of 50 patients during 3 engagement events throughout February – April 2017.

Generally patients found that their overall experience had been positive.

They wanted to see appointment waiting times and continuity of care resolved.

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General details

Local Healthwatch
Healthwatch Southampton
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
50
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