Enter and view: Mulberry Court Care Home
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Healthwatch York undertook an announced enter and view visit to Mulberry Court Care Home on 7 May 2026. They spoke to 19 people.
Healthwatch saw a lot of staff who were friendly and helpful. The staff interacted very well with residents.
There is a resident ambassador. They work with the manager to welcome new residents, interview new staff and feedback the views of residents.
It is purpose-built, beautifully decorated and spacious. It is very clean with a variety of spaces where residents and visitors can sit and relax. The garden is beautiful and very well maintained with seating for residents and raised beds for the gardening club to use.
The food is prepared freshly on site and is very good quality. The menus have good variety and cater for dietary needs and preferences.
The care home has a minibus. Residents can take part in regular outings and shopping trips as appropriate. There are daily activities.
The care home has a chaplain with services every two weeks. They also support residents of other faiths - staff undertook some training to make sure they could support a Muslim resident.
The manager is approachable. Family and friends feel able to raise anything with her if needed.
Residents can see healthcare professionals weekly. The care home has a very good relationship with the nominated local GP.