Enter and view: The Kingsway Practice

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Summary of report content

Healthwatch Rochdale undertook an enter and view visit to the Kingsway Practice on 24 September 2025. The purpose of the visit was to review how patients access GP services, including appointment booking systems, information accessibility, patient engagement and the Patient Participation Group (PPG). They spoke to 4 people.

Quick Wins to improve the service and patient experiences at The Kingsway Practice. 

1. Privacy notices and a ‘Please wait’ sign in reception to improve patient confidentiality 

2. Ensure the waiting room TV is switched on to promote patient communication, providing key information, health advice, and signposting to services. 

 3. To display "You Said, We Did" board in the waiting room to share actions taken from patient feedback. 

Key recommendations include activating the call-back option on the practice telephone system, ensuring the waiting room television is operational and switched on, and organising the noticeboards by theming each board appropriately

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General details

Local Healthwatch
Healthwatch Rochdale
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Privacy and confidentiality
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
4
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