Enter and view: The Windsor Nursing Home

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Summary of report content

Healthwatch South Tyneside undertook an enter and view visit to The Windsor Nursing Home on 21 January 2016.

Key findings

The home is a safe secure, friendly accommodating environment for residents and staff and visitors. 

The standard of care appeared to be good. 

The staff seemed to have the skills to enable them to give appropriate care and support to the residents and each other.

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General details

Local Healthwatch
Healthwatch South Tyneside
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
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