Enter and view: Stapleton House

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Summary of report content

Healthwatch South Tyneside undertook an announced enter and view visit to Stapleton House on 12 April 2016.

Key findings

  • The manager was very friendly and accommodating,
  • The home was very well run, caring and clean,
  • All staff were friendly, caring and willing to talk to Healthwatch
  • The residents were happy, some very happy; and the relatives and visitors that Healthwatch spoke to said they were happy with the staff and the care given.

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General details

Local Healthwatch
Healthwatch South Tyneside
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home
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