Enter and view: Milman Road Health Centre

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Summary of report content

Healthwatch Reading undertook an enter and view visit to Milman Road Health Centre on 27 January 2016.  They spoke to 17 people.

Key findings

  • 11 out of 17 patients were happy with the quality of care, treatment and service they received 
  • Just over half – 9/17 were happy with the surgery’s opening hours
  • 11 out of 17 said seeing a preferred doctor or nurse was important to them but only 3 said they achieved this 
  • Some people could not get same-day urgent appointments
  • People can pick up a ‘patient confidentiality’ slip at reception and hand it to the receptionist if they need to have a private conversation about their appointment needs
  • The noticeboard has information for pregnant women, including photos of the midwife-led unit (Rushey Birth Centre) at the Royal Berkshire Hospital)

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General details

Local Healthwatch
Healthwatch Reading
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Follow-on treatment and continuity of care
Privacy and confidentiality
Service organisation, delivery, change and closure
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
17
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