Impact Review Report: Healthwatch Cornwall’s Enter and View Provision

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Summary of report content

Healthwatch Cornwall review the impact of their 2025/26 Enter and View visit programme.  They visited 25 providers and heard from 218 people.

Overall, Enter & View feedback found consistently compassionate, person-centred care across services. Patients and residents described staff as kind, respectful and professional, and felt they are listened to and treated as individuals. Strong leadership and positive team cultures repeatedly came up in feedback. 

Alongside this, recurrent challenges were identified. These included environment and estate issues, access and waiting pressures, gaps in activity provision in care homes, and system issues such as GP access, referral quality, social care capacity and pharmacy supply issues.

The report outlines where recommendations were acted upon and outstanding issues and risks.

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General details

Local Healthwatch
Healthwatch Cornwall
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Care home
Emergency department (inc A&E)
General Practice (GP)
Hospital services- not stated
Pharmacy
Urgent primary care, including Urgent Treatment Centres, walk-in care, out of hours GP services, minor injury and treatment centres

Details of people who shared their views

Number of people who shared their views
218
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