NHS 111 Service Feedback

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Summary of report content

Healthwatch Middlesbrough, Healthwatch Redcar and Cleveland and Healthwatch Stockton-on-Tees surveyed people on their experience of NHS 111.  They heard from 51 people.

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General details

Local Healthwatch
Healthwatch Middlesbrough
Healthwatch Redcar & Cleveland
Healthwatch Stockton-on-tees
Publication date
Key themes
Access to services
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Referrals
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
NHS 111

Details of people who shared their views

Number of people who shared their views
51
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0
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