Helping the Public Understand Changes in the NHS and Social Care
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Healthwatch Blackpool and Healthwatch Lancashire report on events they held on changes to the NHS on 12 and 26 September 2017. A total of 58 people attended.
The event in Lancashire was attended by 37 members of the public and had a panel of six senior staff to present and answer questions. Overall, most people who provided feedback thought the event was ‘good’ (62%). The most useful parts of the event, based on feedback was split between the question and answer session, the presentations, hearing from specific members of the panel and receiving general information about the Sustainability and Transformation Partnership. From the people who provided us with feedback, most found the least useful part of the event were other members of the audience dominating the conversation.
The event in Blackpool was attended by 21 members of the public and had a panel of four senior staff to present and answer questions. Overall, most people who provided feedback thought the event was ‘good’ (67%) with the rest describing the event as ‘excellent’ (33%). The most useful part of the event, based on the feedback received was the question and answer session. People who provided us with feedback said the least useful part of the event was an under representation of social care on the panel.
Across Lancashire and Blackpool over 70 questions were put to the leaders of the Sustainability and Transformation Partnership which had a wide range of themes and topics. 19% of questions focused on the Sustainability and Transformation process itself, 16% questions around staffing, 14% around service changes