Annual report 2025/26

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Summary of report content

Healthwatch Middlesbrough report on their key achievements for 2025/26.  During that period, they:

  • supported more than 1,390 people to have their say and get information about their care
  • Published 3 reports
  • Made a difference on a wide variety of topics including Listening to experiences of care
    home residents, Shaping safer hospital discharge processes and Recognising excellence through Spotlight Awards

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General details

Local Healthwatch
Healthwatch Middlesbrough
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Accessibility and reasonable adjustments
Booking appointments
Caring, kindness, respect and dignity
Complaints
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Diagnosis
Discharge
Health inequality
Integration of services and communication between professionals
Lifestyle and wellbeing; wider determinants of health
Other
Patient/resident safety
Privacy and confidentiality
Public consultation and engagement
Remote appointments and digital services
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Ambulances and paramedics
Assisted living/Extra Care housing services/Supported housing
Care home

Details of people who shared their views

Number of people who shared their views
1390
Does this report feature carers?
Yes
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