April - May 2026- What have we been hearing?

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Summary of report content

Healthwatch Sheffield report on key themes in the feedback they received from the public in April and May 2026.  During that period, they heard from 82 people.

The report covers:

  • Access to GP services and referrals
  • Quality of support provided by physiotherapists
  • Quality of care provided by hospitals
  • Long waiting times for appointments and surgery
  • Delays in collecting prescriptions
  • Access to hearing aid batteries
  • Lack of support for sex addiction
  • Quality of social care
  • Quality of service provided by NHS 111
  • Waiting times for the gender identity clinic
  • Mental health support
  • NHS dentistry

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General details

Local Healthwatch
Healthwatch Sheffield
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Referrals
Remote appointments and digital services
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Child and Adolescent Mental Health Services (CAMHS) and Targeted Mental Health in Schools Services (TaMHS)
Community Mental Health Team (CMHT) and specialist MH services
Dentist
Gender identity clinics/services
General Practice (GP)
Hospital services- not stated
Long Covid clinics or treatment
NHS 111
Pain management
Physiotherapy
Services for people with drug, alcohol and other addictions

Details of people who shared their views

Number of people who shared their views
86
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