Enter and view: Heart of Sandwell Day Hospice - revisit

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Summary of report content

This investigation is a follow up to the earlier Healthwatch Sandwell reports published July and October 2017 which made four recommendations to improve the service. The aim of the re-visit was to assess if the recommendations had been implemented. 

The Heart of Sandwell Day Hospice continues to provide an excellent service and much needed respite support for carers of the patients who attend. The service provides social, physical and emotional support as well as practical support and financial advice etc. to patients whose lives are affected by a life limiting illness. 

One recommendation was fully implemented; the location sign of the day hospice was displayed in the entrance. The other three recommendations remain outstanding.

 This visit also recommends that communication between the Day Hospice and GPs, and the Day Hospice and UHB, be improved to meet patients’ needs

This re-visit also found an issue with communication between the Day Hospice and two other services.

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General details

Local Healthwatch
Healthwatch Sandwell
Publication date
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Follow-on treatment and continuity of care
Integration of services and communication between professionals
Lifestyle and wellbeing; wider determinants of health
Service organisation, delivery, change and closure
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
Palliative/end of life care

Details of people who shared their views

Number of people who shared their views
8
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