Enter and view: Ash Lodge Care Home

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Summary of report content

Healthwatch Sandwell undertook an announced enter and view visit to Ash Lodge Care Home on 4 September 2015.  They spoke to 6 people.

Key findings

Ash Lodge provides a good quality of care. 

The planning of care is well organised and care plans are comprehensive. Staff had access to plans to cover peoples changing needs and these are regularly reviewed with family members. 

Activity Co-ordinators ensured both group and individual social activities were provided.

 Nutrition is well maintained with direct support to those with eating and drinking difficulties. In discussions with some residents the following views were expressed: choice was limited, however snacks would be provided if requested. 

Paperwork on policies, procedures and guidelines were comprehensive.

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General details

Local Healthwatch
Healthwatch Sandwell
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Lifestyle and wellbeing; wider determinants of health
Patient/resident safety
Staffing - levels and training

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Announced

Details of health and care services included in the report

Details of health and care services included in the report
Care home

Details of people who shared their views

Number of people who shared their views
6
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