The Real People of Lancashire

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Summary of report content

Members of the public were asked to write their thoughts, ideas or experiences about health and social care in Lancashire and were given the opportunity to have their photo taken to be a part of a poster campaign. Healthwatch Lancashire gathered responses during public engagement activities across Lancashire which took place in community venues, at public events and in health and social care services.  They spoke to 76 people.

Key themes

  • Access to services
  • Communication
  • Staff and services
  • Technology
  • Public health

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General details

Local Healthwatch
Healthwatch Lancashire
Publication date
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Follow-on treatment and continuity of care
Health inequality
Integration of services and communication between professionals
Lifestyle and wellbeing; wider determinants of health
Prevention of diseases, including vaccination, screening and public hygiene
Remote appointments and digital services
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Engagement event
General feedback
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Dentist
General Practice (GP)
Hospital services- not stated
Pharmacy

Details of people who shared their views

Number of people who shared their views
76
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