Service User Feedback at Calderstones Partnership NHS Foundation Trust

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Summary of report content

This report summarises 33 reviews from service users collected by Healthwatch Lancashire representatives between March 2015 and August 2015 at Calderstones Partnership NHS Foundation Trust.  The report looks at ratings by theme by month.

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General details

Local Healthwatch
Healthwatch Lancashire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Food, nutrition and catering
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
33
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