Patient Experience Report: St Helens & Knowsley Hospital - Quarter 4 2013/14

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Summary of report content

Healthwatch Knowsley report on the patient experiences they received in Quarter 4 2013/14 about the St Helens and Knowsley Hospital.  They heard from 51 people.

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General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
51
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