St Helens & Knowsley NHS Trust Patient Experience Report Qtr. 2 2017-18

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Summary of report content

Healthwatch Knowsley details experiences of St Helens & Knowsley NHS Trust shared by their community for the period July—September 2017. The comments have been collected and analysed using the Healthwatch Knowsley Feedback Centre. During this quarter, there have been 36 comments received regarding both Whiston and St Helens Hospitals.

Between July—September, the majority of comments received related to treatment and care within the trust, with 26 comments relating to treatment and care, all of the comments within this theme were positive. The second most highly rated theme is staff, again with a majority of comments in this area being positive or neutral. Other areas highlighted within this report include, facilities and surroundings, as well as access to services, which has all positive comments. Key areas during this period are communication and discharge, who are shown to a have negative comments.

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General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Discharge

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
36
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