St Helens & Knowsley NHS Trust Patient Experience Report - Qtr 2 (2015/16)

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Summary of report content

Healthwatch Knowsley report on the patient experience they received in quarter 2 2015/16 about St Helens and Knowsley hospital.  During that period, they heard from 43 people.

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General details

Local Healthwatch
Healthwatch Knowsley
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Quality of treatment
Waiting for appointments or treatment; waiting lists for treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
43
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