Patient Experience Report: North West Ambulances

Download (PDF 268.45 KB)

Summary of report content

Healthwatch Knowsley, Healthwatch Sefton and Healthwatch St Helens report on patient experience of North West Ambulance Services.  This report is based on the experience of 43 people.  It covers both emergency and patient transport ambulance services.

Would you like to look at:

General details

Local Healthwatch
Healthwatch Knowsley
Healthwatch Sefton
Healthwatch Wirral
Publication date
Key themes
Access to services
Booking appointments
Caring, kindness, respect and dignity
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting times- punctuality and queuing on arrival

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Ambulances and paramedics
Patient Transport and NEPTS

Details of people who shared their views

Number of people who shared their views
43
Did you find this attached report useful?
0
No votes have been submitted yet.