Ludham Surgery Feedback

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Summary of report content

In May 2026 Healthwatch Norfolk visited Ludham Surgery to speak with patients about their experience with health and social care services.  They spoke to 13 people.

The report looks at:

  • The services offered by the surgery
  • Observations by Healthwatch staff about the building and facilities, including car parking
  • Feedback from patients about their care

 

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Key themes
Accessibility and reasonable adjustments
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Communication with patients; treatment explanation; verbal advice
Consent, choice, user involvement and being listened to
Service organisation, delivery, change and closure
Staffing - levels and training
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
23
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