Hellesdon Medical Practice Feedback

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Summary of report content

In May 2026 Healthwatch Norfolk visited Hellesdon Medical Practice to speak with patients about their experience with health and social care services.  They spoke to 14 people.

The report looks at:

  • The services offered by the surgery
  • Observations by Healthwatch staff about the building and facilities, including car parking
  • Feedback from patients about their care

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General details

Local Healthwatch
Healthwatch Norfolk
Publication date
Key themes
Booking appointments
Caring, kindness, respect and dignity
Cleanliness, Hygiene and Infection Control
Service organisation, delivery, change and closure
Waiting for appointments or treatment; waiting lists for treatment
Waiting times- punctuality and queuing on arrival
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
14
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