24 Hours in East Sussex acute hospitals - the patient's view
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Healthwatch East Sussex volunteers who are trained as authorised representatives, spent 24 hours in both local acute hospitals from 08.00 hours on Thursday 21 April 2016 through until 08.00 hours on Friday 22 April 2016. They spoke to 252 people.
The experiences of patients, carers and relatives during the 24 hours were largely positive, and comments were complementary about the care received, with them rating it as very good or excellent.
Authorised representatives' observations of care during the 24 hours were also positive and complementary.
The waiting room at Accident & Emergency (A&E) department at Eastbourne District General Hospital resembled a waiting room in a GP Practice at various times of the day, due to the inappropriate attendance of some patients.
Proactive communication with patients around waiting times in A & E needs to significantly improve.
More public information and education is required to deter inappropriate attendance at A & E.