Gathering experiences from people who receive social care at home in Dover and Shepway

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Summary of report content

Healthwatch Kent wanted to understand the experience of people receiving home care in Dover and Shepway.  They spoke to 8 people.

People identified that they had recently been visited by a member of the Adult Community Team, most frequently (five of the eight responses) for an assessment of equipment, adaption needs or support services, such as physiotherapy and carers.

Five of the eight respondents made particular reference to the quality of the service they had received from the person co-ordinating their care packages.

Three respondents talked specifically about the impact that the approved adaptations and support services had had on their life. 

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General details

Local Healthwatch
Healthwatch Kent
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Caring, kindness, respect and dignity
Consent, choice, user involvement and being listened to
Lifestyle and wellbeing; wider determinants of health
Quality of treatment

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
General feedback
Survey
If an Enter and View methodology was applied, was the visit announced or unannounced?
N/A

Details of health and care services included in the report

Details of health and care services included in the report
Adult social care, including care packages and social workers
Equipment services (including wheelchairs, incontinence, home adaptations)
Home care/domiciliary care including personal assistants and personal budgets

Details of people who shared their views

Number of people who shared their views
8
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