Enter and view: A&E, Queen Elizabeth the Queen Mother Hospital - revisit
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Healthwatch Kent revisited the A&E Department at Queen Elizabeth the Queen Mother Hospital on 6 July 2015. They spoke to 23 people.
Waiting area was clean and calm. It now has a water cooler.
The décor has improved since the first visit. A competition with the local school children has resulted in bright positive window designs being placed on the entrance windows.
Patients were waiting on average 20-30 minutes before seeing a triage nurse.
All available beds in major / minors were occupied at the start of the visit.
The paediatric beds were all empty when Healthwatch arrived, but children were admitted during the course of the visit.
Once in a major / minor bed – waiting time appears to increase to 4-6 hours.
Areas between the major / minor and paediatrics appeared very calm and organised.
There were a large number of patients in the post triage waiting area, waiting to have tests or receive treatment.
Since the first visit, the Major’s area has been re-configured, reducing the beds from 7 to 6. This has meant better access, privacy and room for relatives to wait with the patients.
The two computer station areas were more controlled since the first visit and no longer posed a pinch point.