Enter and view: Sandy Lane and St Peter's

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Summary of report content

Healthwatch Nottingham and Nottinghamshire undertook an enter and view visit to Sandy Lane Surgery, 77 Sandy Ln, Mansfield, NG18 2LT, and St Peter’s Practice, Chaucer House, Mansfield, NG18 1EE, together with the CQC, on 2 December 2015.  They spoke to 32 people.

Broadly speaking, the findings were that people were happy with the care offered by the practice, and with communication from the staff. The only issues found were around difficulty in making appointments, regarding with the method of booking appointments, the number of appointments available, and inability to book in advance.

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General details

Local Healthwatch
Healthwatch Nottingham & Nottinghamshire
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Access to services
Booking appointments
Building, Decor and Facilities, including health and safety
Caring, kindness, respect and dignity
Remote appointments and digital services
Service organisation, delivery, change and closure

Methodology and approach

Was the work undertaken in partnership with another organisation?
Yes
Name(s) of the partner organisation(s)
CQC
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Not Known

Details of health and care services included in the report

Details of health and care services included in the report
General Practice (GP)

Details of people who shared their views

Number of people who shared their views
32
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