Enter and view: St Mary's Hospital

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Summary of report content

Healthwatch Isle of Wight visited St Mary's Hospital departments between 21 February and 31 March 2015. They wanted to check whether the hospital had sufficient information about complaints procedures as information or if staff were able to give information about making a complaint.  They spoke to 29 members of staff.

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General details

Local Healthwatch
Healthwatch Isle of Wight
Publication date
Date evidence capture began
Date evidence capture finished
Key themes
Complaints
Communication with patients; treatment explanation; verbal advice
Written information, guidance and publicity

Methodology and approach

Was the work undertaken in partnership with another organisation?
No
Primary research method used
Observation (eg Enter and View)
If an Enter and View methodology was applied, was the visit announced or unannounced?
Unannounced

Details of health and care services included in the report

Details of health and care services included in the report
Hospital services- not stated

Details of people who shared their views

Number of people who shared their views
29
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