Enter and view: Boundary House Medical Centre
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Healthwatch Trafford conducted an announced visit to Boundary House Medical Centre, Sale on 16 March 2026. They received 1654 responses to their patient questionnaire and 67 responses to our carer questionnaire, and they also surveyed staff, receiving 11 responses to the practitioner questionnaire and 12 responses to the receptionist questionnaire.
The survey responses showed that a large proportion of patients were satisfied with the practice. 93% of surveyed patients said the practice was fully accessible for their needs, and the vast majority had not faced any barriers due to disability, language, or personal circumstances.
The practice did particularly well to ensure appointments could be booked quickly; 81% said they agreed that they could book an appointment when needed.
However, the feedback shows that there is room for improvement. Accessibility, although sufficient for most patients, could be improved: some patients with additional mobility needs, such as wheelchair users, found it difficult to navigate the reception and waiting area as the front door is difficult for them to open and there is limited space in the waiting area.
Some patients found the online booking system unfamiliar and difficult to use and may need more help with transitioning to the online booking system. Patients also raised the issue of the short and limited opportunity to book appointments online in the morning.
The key theme from the carers survey was that while they were happy with the care received from the practice, on some occasions staff were not always aware of their role as carers.
The practitioner survey revealed staff seemed confident that they knew how to support patients in terms of their rights, making complaints, and supporting patients with additional requirements.
Likewise, the receptionist survey showed that they felt happy with their role supporting patients and agreed that there are clear and consistent processes to support vulnerable people. However, they did say that there was pressure on staff due to high patient demand.