Healthwatch Cornwall report on feedback comments for RCHT Treliske from December 2014 to February 2015

Healthwatch Cornwall report on key themes in feedback they have received during the period December 2014 to February 2015 about RCHT Treliske. During this period Healthwatch has received 211 feedback comments that relate directly to the services that the Royal Cornwall Hospital provides. These feedback comments are a mix of positive, neutral and negative experiences.

Much of the negative feedback that Healthwatch has received relates to poor communication. Timing is a frequently commented on issue, with patients left waiting after their planned visit time, not knowing when they will be seen. If staff are able to manage patient expectations by making them aware of current waiting times a number of negative feedback comments that Healthwatch receive wouldn’t have occurred. 

Comments received about parking relate to the cost of parking and the issue of having to pay more when the appointment is running late. Patients state that it isn’t their fault that the appointment is running late so why should they foot the extra parking cost?

There has been an increase in the amount of comments received around nutrition and hydration. The comments focus on the ability to consume the food or fluid that is placed in front of the patient. Feedback has stated there is confusion on who should assist the patient to eat, with many relatives and friends taking over this task.